Information we collect
Nexa Broadband Pvt. Ltd. ("Nexa", "we", "us") collects personal information when you register for our broadband services, visit our website, use our self-care portal, or interact with our support. This includes your name, address, mobile number, email, government-issued ID (as required by DoT), payment details, IP address, MAC address, bandwidth usage, browser information, and cookies.
How we use your information
We use your information to provision and maintain your broadband connection, process billing and payments, provide customer support, send service-related notifications, comply with DoT and TRAI regulations, improve our services, detect fraud, and send promotional offers (with your consent). We will never sell your personal data to third-party advertisers.
Information sharing
We do not sell, rent, or trade your information. We may share it with authorized franchise partners and technicians for service delivery, payment gateways for billing, when required by law or government authority, in the event of a merger or acquisition, and to protect our rights and users' safety.
Data security
We implement SSL/TLS encryption, encrypted storage for sensitive data, role-based access controls, regular security audits, and firewalled network infrastructure. While we strive to protect your information, no method is 100% secure.
Cookies & tracking
Our website uses essential cookies (login sessions, security tokens), analytics cookies (site traffic analysis), and preference cookies (city selection, language). You can control cookies through your browser settings.
Third-party services
Our website may contain links to third-party websites and payment gateways. We are not responsible for their privacy practices. We integrate with payment gateways, analytics services, and communication tools for customer support.
Data retention
We retain your information while your account is active. After disconnection, billing records are retained per tax regulations, CAF data per DoT requirements, and usage logs per applicable laws. You may request deletion subject to legal obligations.
Your rights
You have the right to access, correct, delete, opt-out of promotional communications, request data portability, and withdraw consent. Visit our Contact Us page or the self-care portal to exercise these rights.
Children's privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors. Subscribers must be 18+ with valid government-issued ID.
Policy changes
We may update this policy at any time. Changes are posted with an updated date. For significant changes, we'll notify you via email, website, or self-care portal. Continued use constitutes acceptance.